Refund Policy

1. Our Role as a Procurement Agent

Conypay acts as an intermediary procurement agent. We purchase products on behalf of users using the funds they provide. Refunds depend on the policies of the original retailer and the nature of the issue.

2. Eligibility for Refund

You may be eligible for a full or partial refund in the following cases:

• The product was not purchased (cancelled before purchasing stage)
• The product arrived damaged or significantly different from described
• The product was lost in transit and not delivered
• The original retailer issued a refund to us

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Order has already been purchased and shipped
• User provided incorrect shipping address
• Order cancelled after purchasing stage
• Service fees and handling charges once the order is confirmed
• Customs duties or import taxes charged by your country

4. How to Request a Refund

To request a refund, contact us at info@conypay.com with your order number and reason. We will review your request within 3 business days and respond with a decision.

5. Refund Processing

Approved refunds will be credited to your Comanpay wallet balance within 5–7 business days. We do not process refunds to external crypto addresses unless the wallet account is being closed.

6. Contact

For refund-related inquiries: info@conypay.com